Size limit of Emails sending to IBM support
ECuRep Email servers are limited to accept 20 MB size Emails.
Client facing SMTP servers may be limited to a smaller limit!
Reply mails from ECuRep
If you do not get an "Reply mail" from ECuRep service, that your mail has arrived within 1-2 hours, please check your origin mail for the correct problem ticket ID and resend the mail with the correct ticket ID, if necessary.