IBM und 3Com kündigen erste integrierte Single-Plattform-Lösung für IP-Telefonie-, Business- und Collaboration-Anwendungen an
Armonk/NY und Marlborough/MA, USA - 26. März 2007: IBM (NYSE: IBM) und 3Com, Anbieter sicherer und konvergenter Voice- und Daten-Netzwerklösungen, haben heute die industrieweit erste Lösung zur Integration von IP-Telefonie mit E-Mail, Messaging und Kern-Geschäftsprozeßanwendungen auf einer integrierten, sicheren Serverplattform vorgestellt - dem IBM System i.
Die System i Integrated Collaboration-Lösung wird Unified Communications-Eigenschaften enthalten, die Kunden dabei helfen können, ihre Produktivität zu erhöhen. Da die Lösung auf einem einzelnen System i-Server läuft, ist sie einfacher und weniger kostenintensiv zu verwalten als vergleichbare Windows-basierte Multi-Serverangebote.
Die neue integrierte Collaboration-Lösung baut auf der System i IP-Telefonie-Lösung auf, die IBM und 3COM im November 2006 vorgestellt haben. Sie nützt offene Standards wie das Session Initiation Protokoll (SIP) zur Schaffung einer Plattform, auf der das 3Com VCX-Sysem sich leicher mit den Collaboration- und Geschäftsanwendungen auf dem System i integrieren lässt.
IBM und 3Com haben enormes Interesse der Community aus System i-Lösungsanbietern und Business Partnern erfahren, die die Integrationsmöglichkeit besser nützen möchten. IBM und 3Com erwarten die Zusammenarbeit mit über einhundert ISVs, um deren Anwendungen mit der neuen Lösung zu integrieren. Diese ISVs werden das 3Com Open Network Programm und das Software Development Kit nützen können, um ihre Anwendungen mit 3Com IP Telefonie und IBM Collaboration-Anwendungen enger verzahnen zu können.
Die System i Integrated Collaboration-Lösung wird unter anderem die folgenden neuen Eigenschaften aufweisen:
- 3Com SDK for System i IP Telefonie - dies ermöglicht Systemintegratoren, ISVs, und Endanwendern, ihre Telefonielösung in ihre Geschäfts- und Collaboration-Lösungen einfacher und weniger kostenintensiv zu integrieren, unter Nutzung neuer APIs.
- System i IP Telefonie Contact Center - dies ermöglicht Fachabteilungen mit hohem Telefonieaufkommen wie Help Desks, besseren Service zu leisten und höhere Kundenzufriedenheit zu erreichen. Eingebaute Merkmale nützen Geschäftslogik, um eingehende Anrufe an einen entsprechend ausgebildeten Call-Agenten weiterzuleiten und dort bei ihm "Screen-Pop-Ups" mit Anwendungsdaten wie Kontakthistorie oder Geschäftshistorie einzublenden.
- System i IP Telefonie-Integration mit Lotus Sametime 7.5 - dies ermöglicht System i IP-Telefonie- und Sametime-Anwendern, Anrufe mit ihrem IP-Telefon zu machen unter einfachem Anklicken eines Kontakts auf der Sametime-Kontaktliste. Das ermöglicht Anwendern, interne und externe Kollegen schnell zu kontaktieren unter Nutzung vorhandener Kontaktinformationen. User können auch Telefon-Präsenz durch den Sametime-Client sehen und damit feststellen, ob Kollegen angeloggt sind oder ob sie in einem Telefonat sind.
- System i IP Telefonie-Unified Messaging - diese ermöglicht Anwendern, Voicemails, Faxe und eMails in einer einheitlichen Inbox zu erhalten. Sprachnachrichten werden als Attachments empfangen, die auf einem Notebook oder Desktop mit Standard-Multimediaanwendungen abgespielt werden können. Unified-Messaging-Funktionalität ist sowohl für Lotus Domino wie auch für Microsoft-Anwendungen geplant.
Preise und Verfügbarkeit
Die System i Integrated Collaboration-Lösung wird voraussichtlich im zweiten Quartal 2007 verfügbar, mit US-Preisen für die Domino- und Sametime-Integration ab jeweils 500$. Die System i IP Telefonie Express-Editionen, auf denen diese laufen können, beginnt ab einem US-Listenpreis von 37.900$.
Weitere Informationen in der original US-Presseinformation anbei!
IBM, 3Com to Deliver First Integrated, Single Platform for Converged IP Telephony, Business and Collaboration Applications
Software Development Kit and Integrated Collaboration Applications Create Enhanced Communications and Customer Value
ARMONK, NY & MARLBOROUGH, MA – March 26, 2007: IBM and 3Com Corporation, a leading provider of secure, converged voice and data networking solutions, today announced the industry’s first solution to integrate IP telephony with email, messaging and core business process applications on a single, secure platform.
The System i Integrated Collaboration solution will feature unified communications capabilities to help customers increase productivity, lower costs and streamline operations. Because it runs on a single System i, it is easier and less expensive to manage than competitive Windows-based, multi-server offerings.
Roland Corporation U.S., a leading manufacturer and distributor of electronic musical instruments, recently selected the System i Integrated Collaboration solution to further improve its leading customer service to the music stores and consumers it supports. The integration of IP Telephony with Roland’s ERP applications will arm customer service agents with recent client data, allowing them to respond to customer requests more quickly and effectively.
“The new solution will allow us to further evolve the way we do business. With advanced features like find me, follow me and click to call, our sales team in the field will now be able to be reached quickly from a central location, no matter where they are – in the office or on the road,” said David Williams, IT Director at Roland. “IBM and 3Com, along with our IBM business partner Sirius Computer Solutions, presented us with a very competitively priced solution that allows us to leverage our investment in existing resources and technical skills.”
The new Integrated Collaboration solution builds on the System i IP Telephony solution IBM and 3Com delivered in November 2006. It uses open standards such as Session Initiation Protocol (SIP) to create a platform for innovation by enabling the 3Com® VCX™ system to be more easily integrated with collaboration and business applications running on the System i.
IBM and 3Com have seen substantial interest from the community of System i solution-providers and business partners who want to exploit this integration. IBM and 3Com expect to work with over 100 Independent Solution Vendors (ISVs) to integrate their applications with the new solution. These ISVs will be able to leverage 3Com’s Open Network™ (3Com|ON) Program and Software Development Kit (SDK) to tightly integrate their business applications with 3Com IP telephony and IBM collaboration applications.
For example, iMessaging Systems, Inc., an experienced ISV with a detailed telephony background, provides a native System i IP telephony integration solution by enabling its iNspireä solution with SIP. Through a cooperative development effort with IBM and 3Com, iNspire has been enhanced to support the System i Integrated Collaboration solution in a more efficient manner that uses SIP to bypass traditional telephone interfaces. System i customers and ISV’s can now use iNspire to integrate business applications and telephony even more easily to provide intelligent call routing, screen pops and interactive voice response (IVR).
Further, CRM application provider VACAVA used iMessaging’s iNspire solution to deliver VACAVA Customer Care -- a telephony and call center-enabled solution requiring minimal effort to implement. Other ISVs planning to bring their application to the System i Integrated Collaboration solution include Touchtone Corporation, RJS Software Systems, Inc. and KMR Systems.
The Scott & Co Group, the largest firm of Sheriff Officers and Messengers-At-Arms and provider of comprehensive collection-based services in Scotland, selected the System i Integrated Collaboration solution to enhance its sophisticated call center operations. Working with IBM business partner Triangle, Scott & Co expects the solution will be fully implemented this summer, at which time it will run its entire business on System i.
“We considered competitive, Windows-based IP telephony offerings, but we would have required at least 16 stand-alone servers to support the entire suite reliably,” said David Lyall, CIO for Scott & Co. "We chose the System i Integrated Collaboration solution instead because System i is inherently more robust, fully integrated and has a much higher return on investment compared to Windows servers, so we expect to lower our costs considerably.”
The System i Integrated Collaboration solution will include the following new capabilities.
- 3Com SDK for System i IP Telephony -- Allows systems integrators, ISVs and end-users to integrate telephony into their business and collaboration applications more simply and inexpensively by using new application programming interfaces (APIs).
- System i IP Telephony Contact Center – Enables departments that receive high telephone call volumes like help desks to provide better service and increase customer satisfaction. Built-in features use business logic to route calls to an appropriately-skilled agent and then provide “screen pops” with application data such as previous contact or business history.
- System i IP Telephony Integration with Lotus® Sametime® 7.5 – Allows System i IP Telephony and Sametime users to make calls using their IP desk phone by simply clicking on a contact within their Sametime contact list. This allows users to quickly connect to co-workers and external associates using existing contact information. Users can also view telephony presence through the Sametime client, viewing whether colleagues are logged onto the client and if they are on a call.
- System i IP Telephony Unified Messaging – Enables users to receive voicemails, faxes and email in a single, unified inbox. Voice messages are received as attachments that can be opened and played on a laptop or desktop computer using standard multimedia applications. Unified messaging functionality is planned for both Lotus Domino and Microsoft applications.
Pricing and Availability
The System i Integrated Collaboration solution is expected to be available in the second quarter of 2007, with pricing for both Domino and Sametime integration starting at $500 each. The System i IP Telephony Express Editions on which this runs starts at $37,900.
About IBM
For more information about IBM, visit ibm.com. For more about System i, visit ibm.com/systemi
About 3Com Corporation
3Com Corporation (NASDAQ: COMS) is a leading provider of secure, converged voice and data networking solutions for enterprises of all sizes. 3Com offers a broad line of innovative products backed by world class sales, service and support, which excel at delivering business value for its customers. Through its TippingPoint division, 3Com is the leading provider of network-based intrusion prevention systems that deliver in-depth application protection, infrastructure protection, and performance protection. 3Com also is the majority owner of Huawei-3Com Co., Limited (H3C). On March 22, 2007, 3Com announced that the company has received approval from the People’s Republic of China to acquire Huawei Technologies’ remaining 49 percent stake in H3C and take full ownership, pending customary closing deliverables. H3C brings innovative and cost-effective product development and manufacturing and a strong footprint in one of the world’s most dynamic markets. For further information, please visit www.3com.com, or the press site www.3com.com/pressbox.
The following are either trademarks or registered trademarks of International Business Machines Corporation in the United States or other countries or both: IBM, the IBM e-business logo, System i, and System i5. For a list of additional IBM trademarks, please see www.ibm.com/legal/copytrade.shtml.
Safe Harbor
This press release contains forward-looking statements within the meaning of the federal securities laws, including statements regarding the integration of 3Com's IP telephony suite into IBM's System i computing system, the timing of and benefits conferred by this integration, and the quality and timing of availability of certain version of the integrated product. These statements are subject to risks and uncertainties that could cause actual results and events to differ materially, including our ability to successfully develop these products on the timeline disclosed, to confer the benefits and features promised and to secure market acceptance for such products. For a discussion of other risks and uncertainties associated with our business, please refer to 3Com's and IBM's most recent filings with the Securities and Exchange Commission, including their Annual Report on Form 10-K for their most recent fiscal year end.
Hans-Juergen Rehm
Kommunikation/Communications
IBM Deutschland GmbH (IBM Germany)
Tel: +49-711-785-4148
Mobile: +49-171- 55 66 940
E-Mail: hansrehm@de.ibm.com
Fax: +49-711-785-1078
Pascalstraße 100, 70569 Stuttgart
Postanschrift: 70548 Stuttgart
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