SWG/062/2007
IBM ist laut Ovum führend im Bereich Service Management
Die vor kurzem veröffentlichte „IT Service Management Vendor Report Card 2006“ von Ovum Summit sieht IBM beim IT Service Management in der Spitzenposition. Der Report basiert auf einer Umfrage unter großen und mittelständischen Unternehmen, die Mitte 2006 durchgeführt wurde. Unter den befragten Unternehmen nannten 11 Prozent IBM als strategischen IT Management Software Anbieter ihrer Wahl, noch vor HP, BMC und CA. Darüber hinaus wurde IBM unter den genannten Unternehmen als der Anbieter mit der differenziertesten Strategie zur Ausrichtung von IT und Business identifiziert. Ovum Summit führt dies unter anderem auf die Akquisitionen von MRO Software, Micromuse und Vallent durch IBM sowie das Engagement in den Bereichen IT Governance, Risikomanagement und Service Management zurück.
„IT Services werden zunehmend ganzheitlich betrachtet, angefangen bei Regularien und internen Policies über den gesamten Prozess der Anwendungsentwicklung und Transaktionen in Echtzeit bis hin zum Einsatz von Diensten von Outsourcing- oder Software-as-a-Service-Anbietern“, erklärte Mary Johnston Turner, Vice President bei Ovum Summit. „Das Engagement von IBM in den Bereichen Service Management und SOA sowie IT Governance liegt eindeutig auf dem gleichen Kurs wie die Marktentwicklung.“
Hans-Jürgen Rose, Business Unit Manager Tivoli, IBM Deutschland, ergänzt: “Wir bieten unseren Kunden zuverlässige Service Mangement Lösungen, die die ganze Bandbreite unseres integrierten Software-Portfolios umfassen und sich an Best Practices wie ITIL orientieren.“
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IBM SOFTWARE LEADS IN SERVICE MANAGEMENT, REPORT FINDS
ARMONK, NY – March 1, 2007: Based on customer studies by independent analyst firm Ovum Summit, IBM (NYSE: IBM) today announced that it is has been identified as one of the most strategic vendors in the IT Service Management (ITSM) market. [1]
Industry analyst firm Ovum Summit recently published its 2006 report card for IT Service Management. ITSM encompasses IT staffing, planning, operations or governance and services lifecycle management; the backbone of every business.
According to enterprise and mid-market customers polled by Ovum Summit in mid 2006, IBM led in the category of "most strategic IT management software vendor" with 11 percent of customers choosing IBM. In the same survey, 8 percent of customers rated HP as their strategic IT management software vendor, 7 percent rated BMC as their strategic IT management software vendor and 6 percent rated CA as their strategic vendor.
In addition, IBM was identified as having the "most differentiated business/IT alignment strategy" of the four ITSM vendors profiled. Ovum Summit credited IBM in this category as a result of its middleware integration and recent software acquisitions including MRO Software, Micromuse and Vallent. IBM’s emphasis on IT governance, risk mitigation and service management also contributed to this ranking.
“The industry increasingly views IT services on an end-to-end basis that begins with business-led governance and policies and carries across the full lifecycle of application development, runtime operations, and use of third-party services ranging from outsourcers to software-as-a-service providers,” said Mary Johnston Turner, vice president of the Ovum Summit. “IBM’s commitment to service management and long-term commitment to SOA/IT governance clearly aligns with the market’s trajectory.”
“IBM is proud that customers name us their strategic choice for IT management software,” said IBM’s Al Zollar, General Manager, IBM Tivoli. “IBM is dedicated to providing our clients robust service management solutions that encompass the breadth of our integrated software portfolio and adhere to industry best practices such as ITIL. We are committed to helping them manage their business to grow the bottom line.”
For a complete view of the Ovum Summit report, please visit software.ibm.com/software/tivoli/whitepapers/ITSM_Vendor_Report_Card_-_Turner_12-06.pdf
About IBM
IBM Software is the second largest software provider in the world. More information on IBM can be found at www.ibm.com.
[1] Ovum Summit, IT Service Management Vendor Report Card 2006, December 2006 by Mary Johnston Turner. © Ovum 2006.
Weitere Informationen für Journalisten:
IBM Deutschland GmbH
Christine Paulus
MediaRelations IBM Software Group
Tel: 089 4504 1396
Mob: 0151 14 270 446
E-Mail: Christine.paulus@de.ibm.com
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