Tivoli Storage Manager (Server) is a program product and supported through standard IBM software support.
Tivoli Service Offering ADINT/TSM is supported through central support via hotline between 9:00-17:00 CET Monday thru Friday (except holidays).
Problems should be reported to the appropriate support organisation for most efficient support and shortest possible problem resolution.
In order to assist in determining the component causing a problem and thus speeding up solving the problem below list shows the key files with log and trace information needed for problem analysis.
Should you need assistance for the Tivoli Service Offering ADINT/TSM) please contact the hotline for central support on workdays from 9:00-17:00 CET Monday thru Friday (except holidays).
E-mail: backint@de.ibm.com
Fax: +49-(0)7031/16-3619
Phone: +49-(0)7031/16-3400
Problem Determination:
If you require defect support, pls include below error information in your problem report. It will enable us to perform problem determination within a short turn around time:
| MaxDB log files | dbm.ebp dbm.ebl knldiag knldiag.err dbm.utl dbm.prt dbm.mmm dbm.cfg |
|---|---|
| MaxDB configuration - output of |
dbmcli -d <SID> -u <uid>,<pwd> -n <db.hostname> -uUTL - medium_getall - dbm_configget -raw ADINT - dbm_configget -raw ADA_OPT |
| Adint/TSM configuration and log files | init<SID>
.utl internparamfile.adi <adint2.log> ( see init<SID>.utl parameter LOGFILE ) |
| Tivoli API option files and error log
(UNIX) |
dsm.sys |
| Tivoli API option files and error log (Windows) |
dsm.opt <server>.opt ( see init<SID>.utl parameter SERVER ) dsierror.log |
| Environment | Windows = output of "set" Unix = output of "env" |