IBM On Demand Workplace for energy and utilities

The power of the portal

Are you strategically leveraging e-business processes, such as real-time energy market monitoring, across your organization? The IBM On Demand Workplace Solution for energy and utilities is a portal-driven solution that can help you empower your workforce, optimize effectiveness and drive profitability.

In-depth knowledge and experience

We implemented the IBM On Demand Workplace employee portal solution internally and realized quantifiable benefits:

• Customer self-service through our Web site handled over 40 million transactions, saving us over US$700 million.
• Forty percent of training is online, saving us more than US$350 million in 2001 alone.

You can leverage our experience to your advantage. We have:

• An understanding of how the energy and utilities industry works
• In-depth subject matter experience and resources, knowledgeable consultants and IBM Business Process Management

Anytime, anywhere access

The IBM On Demand Workplace Solution for energy and utilities can help your business extend its reach externally to other businesses and customers. Our solution is designed to leverage your employee portal infrastructure -- an intranet Web site that provides your employees with a unified point of access to information, applications and expertise. You can have the ability to:

• Use a central communication portal to drive corporate messages and focus on core business processes.
• Improve overall workforce effectiveness and productivity by enhancing company interactions to both customers and business partners.
• Serve customers more effectively and respond to changes in the energy or utility marketplace faster with virtual real-time market information and customer self-service.

Reduce costs, improve communication

Implementing the IBM On Demand Workplace Solution for energy and utilities can help your organization:

• Improve customer service by helping employees communicate more effectively.
• Web-enable the workforce to cut expenses enterprise-wide by reducing paperwork, decreasing head count and driving process efficiencies.
• Reduce operational costs through offerings such as a virtual help desk, customer self-service and e-procurement.